I feel like trash. I opened up my helpdesk today and found a ticket from a client who was just pissed. She had been trying to get ahold of me, or someone, to help her for nearly a month. I assume she was sending me emails and my spam assassin was just tossing them aside. I do find it rather odd that it took her a month to put in a ticket and I never once received a voicemail on such an urgent matter. She thought I was ignoring her, which made me feel even worse. So anyway, why so long to put in a ticket? Do people not like using the ticket system?
When I moved to Georgia, keeping up with my business got very difficult because of a personal problem I had. My husband was working every moment my kids were home and sleeping the rest of the time. In order to see him I had to stay up until 2am and then get up at 7am to take the kids to school. It was horrible.
I was excited that I had been able to fully catch up with E-Starr and make it back into what it should be. Sales are going back up and client loyalty has gone up, too. I have maybe 10 emails I’m working on right now, but other than that everything’s perfect. And then I get this ticket that pretty much tells me I’m a slacker.
I have to do something about my spam control. Spam Assassin is apparently working against me. My only other choices seem to be a) change emails and not list them on the website; or b) set up boxtrapper and make everyone reply to their initial email. Either way, the spam is out of control. It got so bad I couldn’t keep up with my work. It was around 350 spam emails per day. I can’t handle it..
*cough*gmail*cough*
*points above* Gmail even catches a lot of my regular emails too. Especially ones in Japanese. x_x
Boxtrapper could work. You could always list your email with a graphic or something like that.
Spam is totally out of control. There really needs to be something done about it. I mean, you can’t have anything without it getting bombarded with some form of spam.
Spam is such a pain. I use gmail, and it catches all my spam for me. Perhaps you should try that?
Do you guys realize you’re suggesting I use GMAIL for my business email?
Oh Amy! You can have an email forwarded to gmail.
I just set it up for my domain email. It does a decent job at catching things. You can also send mail from another pop email using gmail.
I just remembered that tidbit.
So you can still use a business email, but read/send through gmail.
They are right about the Gmail filter, but I see your point. I don’t have any problems with spam because my mac email isn’t listed anywhere and is still brand-new. The program I’m using has a filter, but I haven’t had the chance to get any spam so I don’t know if it’s decent or not.
I do send my sympathy though.
And you’re a great host. You always have been. Personally, I don’t think to open a ticket thing. I always forget about it and just send emails or get you on AIM if I messed something up.
I know I can do that, I do that for all my personal emails.
But for a business it just doesn’t seem right. And GMail were to go down, I’d be in trouble.